Change Management

This category contains 10 posts

Face to face…important but little understood!


Face to Face communications is recognized as the single most important vehicle organizations have at their disposal. At the same time, it may be the least understood. In working with clients we have come to understand that in most cases face to face communications is understood by most managers and communications staff to mean “yet … Continue reading

Six Keys to Communicating Internally


I am often asked what I believe to be the most important elements underlying good communications plan. My strong belief is that there are a few elements that we must consider and factor into each plan we develop – and if they are, (regardless of any tactical problems you may encounter) you will emerge with … Continue reading

Its all About Culture (as this inforgraphic shows)


Underlying so much of a business’s ability to succeed links directly back to the culture within.  From my perspective far too many companies simply allow their cultures to evolve, paying little attention to it and its impact on service, strategy achievement, change ability, attraction and retention of staff members and a horde of related factors. As … Continue reading

The Impact of Trust on Organizational Performance : HRVoice.org


The Impact of Trust on Organizational Performance : HRVoice.org. HRMA BC has just released the findings of a new study  on the impact of trust…on first glance I had to applaud the clarity of the report: employees who feel trusted by their organization become more willing to accept responsibility for their organizations performance and… …the … Continue reading

What Steve Jobs Learned From His Biggest Failure


What Steve Jobs Learned From His Biggest Failure. As a huge fan of and believer in the power of a great vision statement or image, I was really taken by the words of Steve Jobs halfway through this article: My passion has been to build an enduring company where people were motivated to make great … Continue reading

Need to be sure your message is understood?…..try using the 4P’s


Using the Four Ps to Effectively Communicate with Staff Communicating about change or decisions made can sometimes feel like the most difficult task for a manager or leader. It can seem like no matter what we say or do, the different needs of our staff leave us struggling to get through to them. Our challenge is … Continue reading

Reinforce Behaviours & Foster Engagement with Planned Spontaneity


Managers often tell me they just don’t have the time to regularly and consistently interact with their staff. While there may certainly be some truth to this, I often wonder if it’s an excuse made by those who are somewhat uncomfortable with the softer side of communication and engagement. Either way, what I do know … Continue reading

Social media at work: the value of twitter, yammer, facebook and other social media


Talking Business – Giam Swiegers, CEO Deloitte Australia – RMIT University – YouTube. Looking for a real life example of how various social media can be used internally as a business tool….Giam Sweigers, CEO at Deloitte Australia will change you mind about the value of twitter, yammer, Facebook and others in the workplace…..

Thank you IABC Barbados


Engaged in Employee Engagement at Barbados Workshop I just wanted to take a moment to say thank you to all of the people who attended the IABC (Barbados Chapter) September 14th.  I had a great time preparing for and leading the session and from what I have heard from many so too did all of … Continue reading

Communications….pondering why we are so bad at it


I’m a member of the Communication Professionals group on LinkedIn and saw an interesting question posted by David  Grossman. David asked: With so much written about communications and its importance, why are we so bad it?   I posted some thoughts and liked what I wrote so left it there and am duplicating it here with credit … Continue reading

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