Customer Experience Matters (a fab site well worth following) and Temkin Group has just released its 2013 Employee Benchmark Study and counter to the findings of similar research initiatives over the past couple of years they are showing an overall increase in engagement among employees of about 10% – a rather hefty and welcome improvement. … Continue reading
Man, you have to love the web! While doing some research for an article I am working on for a future post I stumbled across a fabulous report, completely off topic from what I was looking for. Produced by PSFK, a New York based consultancy , the piece explores trends that are shaping the future of … Continue reading
Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]. Engagement is difficult enough to achieve in an environment where employees are physically close together…as the new world of work continues to take shape there is a significant trend towards “virtual employees” and the need for engagement is equally important. Cynthia Phillips, VP of Marketing and … Continue reading
The Impact of Trust on Organizational Performance : HRVoice.org. HRMA BC has just released the findings of a new study on the impact of trust…on first glance I had to applaud the clarity of the report: employees who feel trusted by their organization become more willing to accept responsibility for their organizations performance and… …the … Continue reading
A new report from The Economist Intelligence Unit and The Hay Group – Re-engaging with Engagement – offers some extremely insight into the world of engagement from the perspective of the C-Suite. This short summary may well be this quote from the report: A sizeable discrepancy exists between what companies say about the perils of … Continue reading
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