Behaviours, Employee Engagement, Internal Communication, Leadership

5 Big Steps to Rebuild Trust

communication

Rebuilding trust when it has broken down takes time, energy and commitment. It also takes some focus. If your company is among the many that have trust issues to address, the following five areas of focus should be at the forefront of your actions:

Make leadership visible. It seems we always start with this idea, but the truth is visibility of leadership is a key component of trust building. When employees see leaders out listening to staff and responding to issues, doors to increased levels of trust begin to open. Face to face communications are the only media you should consider until things have settle down and doors have been opened.

Make sure leaders are speaking honestly. This is not a time for spin doctoring and hiding. The facts – staff will spot such tactics in a flash, and trust will decline even further. And just as bad, rumor and innuendo will quickly fill the vacuum you leave by not telling all.

Be certain to allow for conversation and dialogue between leaders and staff and among everyone. Listen carefully to what is being said and coach your leaders to ensure they know when to speak and when to stay quite and simply listen.

Listen, listen and listen some more. Informal and formal listening processes will help deepen your understanding of what is on people’s mind and where the root of the trust issue lies. Sometimes we think we understand what the issues stem from – but often what we thought was the cause is nothing more than the kick that broke the dam.

Communicate, communicate, and communicate some more. And when you feel you have nothing more to communicate, begin again. Yes it can get tiring, but it is only through repetition, consistency and honesty that you can make headway.

That’s it…straight forward simple right!

Related articles

Advertisements

About kenmilloy

Many years ago a manager told me I hadn't been hired to think....which got me to thinking... And before that my brother introduced me to golf...which is without a doubt the most intriguing and challenging game in the world...and which I practice or play with a passion at every opportunity...

Discussion

No comments yet.

Your thoughts

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Enter your email address to follow this blog and receive notifications of new posts by email.

Follow me on twitter

Categories

Archives

Blogs I Follow

The Bridge Lake Wood Company

Purveyors of fine woods

DANCING ON HOT COALS

Effective Change Management

Living Social

My views on Enterprise Collaboration and Systems of Engagement

The Office Blend

ALL THINGS WORK LIFE

w5coaching

Where Business Owners go to learn how to earn more and work less!

Karl Frederik Muller's Blog

Driving Organizational Performance

The Brain-Based Boss.

Terry Williams = Engaged People = Improved Results.

engagingpeopleblog

Blog by Hermeneus Consulting - engaging people for change

Customer Experience Matters®

Connecting Leaders, Brands, Employees, and Customers

Holtz Communications + Technology | Blog

Leadership & Communications: The new world of work

The MIX

Leadership & Communications: The new world of work

%d bloggers like this: