Employee Engagement, Internal Communication, Leadership, Rersearch Findings

Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]

Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ].

Engagement is difficult enough to achieve in an environment where employees are physically close together…as the new world of work continues to take shape there is a significant trend towards “virtual employees” and the need for engagement is equally important.

Cynthia Phillips, VP of Marketing and Corporate Communication at Alpine Access, is on the mark with her suggestions and ideas.  3 key points for engaging the virtual:

  • Create a sense of community
  • Provide real time support
  • Empower employees  and provide flexibility
The engagement of virtual or “at home” employees is critical and as the sector increases in numbers having engagement processes in place will make or break a companies ability to recruit and perform.

About kenmilloy

Many years ago a manager told me I hadn't been hired to think....which got me to thinking... And before that my brother introduced me to golf...which is without a doubt the most intriguing and challenging game in the world...and which I practice or play with a passion at every opportunity...


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