Employee Engagement, Internal Communication, Leadership, Rersearch Findings

Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]

Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ].

Engagement is difficult enough to achieve in an environment where employees are physically close together…as the new world of work continues to take shape there is a significant trend towards “virtual employees” and the need for engagement is equally important.

Cynthia Phillips, VP of Marketing and Corporate Communication at Alpine Access, is on the mark with her suggestions and ideas.  3 key points for engaging the virtual:

  • Create a sense of community
  • Provide real time support
  • Empower employees  and provide flexibility
The engagement of virtual or “at home” employees is critical and as the sector increases in numbers having engagement processes in place will make or break a companies ability to recruit and perform.

About kenmilloy

Many years ago a manager told me I hadn't been hired to think....which got me to thinking... And before that my brother introduced me to golf...which is without a doubt the most intriguing and challenging game in the world...and which I practice or play with a passion at every opportunity...

Discussion

No comments yet.

Your thoughts

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Enter your email address to follow this blog and receive notifications of new posts by email.

Follow me on twitter

Categories

Archives

Blogs I Follow

DANCING ON HOT COALS

Effective Change Management

Living Social

My views on Social Business, Enterprise Collaboration and Knowledge Discovery.

The Office Blend

WORKPLACE STRATEGY FOR THE 21RST CENTURY

w5coaching

Where Business Owners go to learn how to earn more and work less!

Karl Frederik Muller's Blog

Driving Organizational Performance

The Brain-Based Boss.

Terry Williams = Engaged People = Improved Results.

engagingpeopleblog

Blog by Hermeneus Consulting - engaging people for change

Customer Experience Matters

Connecting Brands, Leaders, Employees, and Customers

Holtz Communications + Technology | Blog

Leadership & Communications: The new world of work

Leadership & Communications: The new world of work

Vancouver Writing Jobs

Writing and Writing-Related Jobs in Vancouver and British Columbia

Follow

Get every new post delivered to your Inbox.

Join 253 other followers

%d bloggers like this: