Behaviours, C-Suite, Change Management, Internal Communication, Leadership, Rersearch Findings

The Impact of Trust on Organizational Performance :

The Impact of Trust on Organizational Performance :

HRMA BC has just released the findings of a new study  on the impact of trust…on first glance I had to applaud the clarity of the report:

employees who feel trusted by their organization become more willing to accept responsibility for their organizations performance


…the employees’ willingness to be accountable for the performance of the organization led directly to better sales and customer service.

I think companies for the most part are starting to get this…finally….moving from ‘getting it’ to ‘actualization’ will pay huge benefits, as the few that have clearly show.  It begins with trust with the highest level…do you have it….do you give it to others….interesting questions all leaders should ask themselves.


About kenmilloy

Many years ago a manager told me I hadn't been hired to think....which got me to thinking... And before that my brother introduced me to golf...which is without a doubt the most intriguing and challenging game in the world...and which I practice or play with a passion at every opportunity...


2 thoughts on “The Impact of Trust on Organizational Performance :

  1. A trustworthy person can handle all the responsibilities.

    Posted by Ontological Coaching | November 20, 2011, 5:00 am


  1. Pingback: How to do nothing and excel as a leader (Part 2) « Leadership is not rocket science - November 2, 2011

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