Archive for October 2011

6 Future Trends of Leadership Development – Lead Change Group


Mike Henry’s post of a week or so ago on his Lead Change Group site outlined 3 changing leadership development trends and 3 staying the course trends that I found to be both on the mark and thought provoking….Oddly the 3 changing trends are somewhat in line with my thinking…especially his second regarding leadership becoming … Continue reading

Internal Communication contributes to certainty in organizations – Talent – Business Review


Internal Communication contributes to certainty in organizations – Talent – Business Review. Exploring the importance of internal communication during tough times in Romania…sounds like a good conversation among those participating – would have been nice to be there. Internal communication as a strategic tool… a message in here for all who aren’t yet convinced….

Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]


Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]. Engagement is difficult enough to achieve in an environment where employees are physically close together…as the new world of work continues to take shape there is a significant trend towards “virtual employees” and the need for engagement is equally important. Cynthia Phillips, VP of Marketing and … Continue reading

Occupy Wall Street protests spread – “Command & Control” Cultures Take Note


Over the past year we watched from afar as dictator after dick fell in response to mass movements of citizens,  united through the wonderous world of technology in the form of  Facebook, Twitter and all the other usual suspects.  How many of us watched the footage in hi-def and thought: Wow! They are going to … Continue reading

The Impact of Trust on Organizational Performance : HRVoice.org


The Impact of Trust on Organizational Performance : HRVoice.org. HRMA BC has just released the findings of a new study  on the impact of trust…on first glance I had to applaud the clarity of the report: employees who feel trusted by their organization become more willing to accept responsibility for their organizations performance and… …the … Continue reading

What Steve Jobs Learned From His Biggest Failure


What Steve Jobs Learned From His Biggest Failure. As a huge fan of and believer in the power of a great vision statement or image, I was really taken by the words of Steve Jobs halfway through this article: My passion has been to build an enduring company where people were motivated to make great … Continue reading

Need to be sure your message is understood?…..try using the 4P’s


Using the Four Ps to Effectively Communicate with Staff Communicating about change or decisions made can sometimes feel like the most difficult task for a manager or leader. It can seem like no matter what we say or do, the different needs of our staff leave us struggling to get through to them. Our challenge is … Continue reading

Reinforce Behaviours & Foster Engagement with Planned Spontaneity


Managers often tell me they just don’t have the time to regularly and consistently interact with their staff. While there may certainly be some truth to this, I often wonder if it’s an excuse made by those who are somewhat uncomfortable with the softer side of communication and engagement. Either way, what I do know … Continue reading

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