Can you imaging having one of your staff tell a customer that they didn’t matter much and if it was too much of an effort for staff to help out the customer, then it just wasn’t going to happen! A few days ago a group of us decided to get together after a hectic week … Continue reading
I’m a member of the Communication Professionals group on LinkedIn and saw an interesting question posted by David Grossman. David asked: With so much written about communications and its importance, why are we so bad it? I posted some thoughts and liked what I wrote so left it there and am duplicating it here with credit … Continue reading
